zadbaj Privacy Policy

1. Introduction and Scope

zadbaj ("we", "our", or "platform") operates a trusted online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") applies to the https://zadbaj.cam website and all associated services.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy may be updated from time to time. We will notify you appropriately of any significant changes. The "Last Updated" date shown at the top of this page always indicates the current version in effect.

2. What Information We Collect

When you register and use the zadbaj platform, we may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card or passport)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank accounts)
• Messages sent to customer support and communication records

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Platform access times and activity logs
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records

3. Purpose of Data Use

zadbaj uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing gaming services and bonuses
• Ensuring the security of your account
• Providing technical support

3.2 Fulfilling Legal and Regulatory Obligations

• Age verification (confirming 21+)
• Complying with Anti-Money Laundering (AML) regulations
• Preventing fraud and ensuring security
• Applying responsible gaming policies

3.3 Improvement and Communication

• Improving platform performance and user experience
• Resolving technical issues
• Informing you of important updates and policy changes
• Sending promotional offers based on your preferences (with your consent)

4. Data Storage and Security

Protecting your personal information is zadbaj's highest priority. We apply industry-standard security measures:

4.1 Technical Security

• SSL Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption.
• Firewall: Advanced firewall systems are used to prevent unauthorised access.
• Secure Payment Gateway: All payment channels, including bKash, Nagad, Rocket, and Upay, operate under encrypted protocols.
• Two-Factor Authentication: Two-step verification is available for account login.

4.2 Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information (transaction records, identity verification documents) may be retained for a defined period to meet legal obligations.

User activity logs and cookie data are generally stored for a short period and are automatically deleted after a set time.

5. Sharing Information with Third Parties

zadbaj may share information with third parties in limited circumstances and under strict controls:

5.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure management. These partners are contractually bound to comply with our privacy standards.

5.2 Game Software Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may receive certain limited information for the purpose of operating games. This information is used solely to ensure game services.

5.3 Legal Obligations

We are legally required to disclose necessary information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we will only provide the information specifically requested.

5.4 What We Never Do

• Sell your information to third parties for advertising purposes
• Share information for marketing purposes without your consent
• Send information to irrelevant or unauthorised parties

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve service quality and make your experience smoother.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the platform to function properly. They include maintaining login sessions and security verification.
• Functional Cookies: These help remember your preferences (language, settings).
• Analytical Cookies: Used to monitor and improve how the platform is used.

6.2 Cookie Control

You can control or reject cookies at any time by changing your browser settings. However, rejecting certain essential cookies may cause some platform services to not function properly.

7. Your Rights and Controls

As a zadbaj user, you have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: If your information is incorrect, you may request that it be corrected.
• Right of Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact our support team. We will process your request in a timely manner.

8. Protection of Minors

zadbaj strictly prohibits providing services to anyone under the age of 21. We verify age at the time of registration, and if any user is found to be under 21, their account will be closed immediately and any associated balance will be returned.

We do not intentionally collect any information from minors. If a parent or guardian believes their underage child has used our platform, please contact our support immediately.

9. International Data Transfers

Our servers and service providers may be located in various countries. Where information is transferred outside Bangladesh, we ensure that the receiving party applies appropriate security measures and that your information remains protected.

For international data transfers, we protect your privacy through contractual safeguards, encryption technology, and legal obligations.

10. Policy Changes

We may update this Privacy Policy from time to time — due to changes in services, legal obligations, or security improvements. For any significant changes, we will:

• Update the date on this page
• Send a notification email to registered users
• Inform you of important changes when you log in to the platform

Continued use of the platform after any changes will be taken as your agreement to the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights over your information, or want to raise a concern, please contact us: