zadbaj Terms and Conditions
Please read all terms and conditions carefully before using this platform — they protect the rights of both you and zadbaj.
Table of Contents
- 1. General Provisions
- 2. Account Registration
- 3. Age Verification and Identity Confirmation
- 4. Deposit and Withdrawal Rules
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Responsible Gaming
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Account Closure and Suspension
- 12. Dispute Resolution
1 General Provisions
These terms and conditions ("Terms") form a legal agreement between the zadbaj platform and its users. By accessing the zadbaj website or using any of its services, you are considered to have given your full consent to these Terms.
zadbaj is an online entertainment platform providing slot games, cricket betting, fishing games and live casino services for players in Bangladesh. These Terms are effective in accordance with Bangladesh Standard Time (BST, UTC+6).
1.1 Applicability of Terms
These Terms apply to all sections of zadbaj, including all products, services, promotions, bonus offers and the live gaming section. Separate special terms may apply to certain games or promotions, and these will always apply alongside these general Terms.
1.2 Changes to Terms
zadbaj reserves the right to change, amend or update these Terms at any time. If you continue using the platform after any changes take effect, you will be considered to have accepted the new Terms. We therefore recommend reviewing this page regularly.
2 Account Registration
Opening an account on zadbaj is entirely optional and free of charge. To register an account, you must provide accurate and up-to-date personal information.
2.1 Registration Requirements
- Each person may open only one account — multiple accounts are strictly prohibited.
- The name, date of birth, phone number and email address provided at registration must be completely accurate.
- Keeping the account password secure is entirely the responsibility of the user.
- Opening or operating an account under another person's identity is not permitted.
- zadbaj reserves the right to verify any account without prior request.
2.2 Account Security
If you notice any unauthorized access to your account or any suspicious activity, notify our support team immediately via 24/7 live chat. zadbaj will never ask for your password or full payment details.
3 Age Verification and Identity Confirmation
By registering an account on zadbaj, you confirm that you are at least 21 years of age. For verification purposes, zadbaj may at any time request a copy of your National Identity Card (NID), passport or other government-approved identification.
3.1 KYC (Know Your Customer) Process
We follow a KYC verification process to ensure safe and transparent service. We may request additional documents for large withdrawals or if unusual activity is detected on an account. Failure to provide these documents in a timely manner may delay withdrawals.
3.2 Documents Required for Identity Verification
- Clear photos of both sides of the National Identity Card (NID).
- Proof of current address (utility bill or bank statement — within the last three months).
- Proof of ownership of the payment method (where applicable).
4 Deposit and Withdrawal Rules
Transactions on zadbaj are carried out in Bangladeshi Taka (BDT/৳). All payments are processed through encrypted channels.
4.1 Accepted Payment Methods
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
4.2 Deposit Limits
The minimum deposit amount is ৳100 for each method. The maximum deposit limit is determined by the payment method and the verification level of the account.
4.3 Withdrawal Rules
The minimum withdrawal amount is ৳500. The standard processing time for withdrawals is between 30 minutes and 3 hours. Withdrawals may be temporarily delayed if KYC verification has not been completed or if there is any matter under review on the account.
4.4 Additional Withdrawal Conditions
- Withdrawals can only be made to the same payment method used for the deposit.
- The name on the account must match the name on the payment account.
- If an active bonus is in place, withdrawal may not be possible before the wagering requirement is met.
- zadbaj reserves the right to review unusual transactions in accordance with its Anti-Money Laundering (AML) policy.
5 Bonuses and Promotions
zadbaj offers various types of bonuses and promotional offers. Each bonus has its own terms, which are stated on the relevant promotion page.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. Or depositing ৳12,000 will earn the maximum ৳5,000 bonus, bringing the total balance to ৳17,000.
5.2 Wagering Requirement
After receiving the welcome bonus, a wagering requirement of 10 times the total bonus amount must be met before withdrawal. Example: receiving a ৳1,000 bonus requires a total of ৳10,000 in wagers before withdrawal.
5.3 General Bonus Rules
- Bonus funds cannot be transferred to another person's account.
- Each bonus offer must be used within a specified time period.
- zadbaj reserves the right to change or cancel any bonus offer.
- In the event of a breach of promotional terms, the bonus and any winnings derived from it may be cancelled.
- Another bonus of the same type cannot be added while one bonus is active (where applicable).
5.4 VIP Program
The zadbaj VIP program has three tiers — Bronze, Silver and Gold. Bronze members enjoy up to 0.4% weekly cashback, Silver members up to 0.8%, and Gold members up to 1.2% weekly cashback. You can advance to higher tiers by staying regularly active.
6 Gaming Rules
All games on zadbaj are conducted fairly and transparently. Each game has its own rules and regulations, which can be found in detail on the game's instruction page.
6.1 Fair Play Policy
- The results of all games are determined by a Random Number Generator (RNG), which ensures impartiality.
- Playing games using any type of bot, automated software or third-party assistance is prohibited.
- Any attempt to play games in collusion with other players will result in the permanent closure of the account.
6.2 Technical Issues
If a game session is interrupted due to network disconnection or a technical fault, zadbaj will make a decision based on the server record. In such situations, zadbaj's decision will be considered final.
6.3 Game Providers
The zadbaj platform features games from many leading game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt and Microgaming. The individual terms and conditions of each provider may apply.
7 Prohibited Activities
The following activities are strictly prohibited on the zadbaj platform. Violating these rules may result in the immediate closure of the account and confiscation of all balances:
- Operating multiple accounts or using another person's account.
- Any transaction related to money laundering or illegal funds.
- Dishonestly taking advantage of weaknesses in the bonus system (Bonus Abuse).
- Playing games using automated bots or programs.
- Harassing, intimidating or deceiving other players or staff.
- Attempting to access the system through hacking, malware or any other unethical technical means.
- Making chargeback or fraudulent payment claims.
- Buying, selling or transferring accounts to third parties.
8 Responsible Gaming
zadbaj places the highest priority on responsible gaming. Gaming should be for entertainment — never as a solution to financial problems.
8.1 Self-Exclusion and Setting Limits
On our platform, you can set your own deposit limits, betting limits or session time limits. There is also the option to temporarily or permanently close your account if needed. For this, contact us via 24/7 live chat or at [email protected].
8.2 Warning Signs
Please seek help if you notice the following behaviour:
- Continuously placing larger bets to try to recover lost money.
- Spending money needed for essentials (rent, food) on gaming.
- Hiding gaming activity from family and friends.
- Feeling unable to control gaming.
For more information on responsible gaming, visit our Responsible Gaming page.
9 Privacy and Data Protection
zadbaj places the highest importance on protecting users' personal information. We use SSL encryption technology to keep all data secure.
9.1 Data Collection and Use
We collect only the information necessary for providing services, verifying identity and improving the platform. Your personal information is not sold to third parties.
9.2 Cookies Policy
Our website uses cookies to ensure the best user experience. For more details about our privacy policy, visit the Privacy Policy page.
10 Limitation of Liability
The zadbaj platform is provided on an "as is" basis. zadbaj's liability is limited in the following cases:
- Any loss caused by internet connection disruption.
- Delays or errors by third-party payment providers (bKash, Nagad, Rocket, Upay, banks).
- Unauthorized access to an account due to the user's own negligence.
- Unexpected technical issues or force majeure circumstances.
To the maximum extent permitted by law, zadbaj is not liable for indirect, incidental or consequential damages.
11 Account Closure and Suspension
zadbaj may suspend or permanently close an account without prior notice in the following circumstances:
- For violating any provision of these terms and conditions.
- Upon evidence of fraudulent activity or bonus abuse.
- For failing to provide documents required for identity verification.
- If the account remains inactive for an extended period (as per the inactive account policy).
- At the user's own request (self-exclusion).
11.1 Balance After Account Closure
If a valid balance exists at the time of account closure and has not been forfeited due to a breach of terms and conditions, the remaining funds will be returned via the verified payment method. This process may take up to a maximum amount of time to complete.
12 Dispute Resolution
If you have a complaint or dispute regarding any service of zadbaj, please first contact us through our 24/7 live chat support or by email at [email protected]. We strive to resolve all complaints as quickly and fairly as possible.
12.1 Dispute Resolution Process
- First, submit your complaint via live chat or email.
- Our support team will send a confirmation acknowledging receipt of the complaint.
- Once the investigation is complete, our team will communicate the decision.
- zadbaj's final decision is binding on all parties.
12.2 Applicable Law
These terms and conditions shall be interpreted in accordance with applicable law. zadbaj is committed to transparency and fairness as a safe and reliable platform.