🛡️ Safe and Mindful Entertainment

Responsible Gaming at zadbaj — your safety is our priority

zadbaj believes that gaming should be for enjoyment, not stress. We provide all the tools and support you need to play mindfully.

Why we care about responsible gaming

Online gaming is a form of entertainment — just like watching a film or enjoying a cricket match. zadbaj wants every player to experience it that way. However, for some people, gaming can sometimes become excessive, which can have a negative impact on their personal life and financial situation.

That is why zadbaj has taken active steps to promote responsible gaming on the platform. Our goal is to give you the opportunity to play in a mindful and controlled way, so that gaming always remains enjoyable.

Important: zadbaj is only for people aged 21 and above. If you are under 21, please do not use this platform.

Our protection tools and features

zadbaj provides various tools to help you stay in control, which you can use at any time.

Deposit Control

Deposit Limit

You can set a daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately. Increasing a limit requires a 24-hour waiting period. This gives you full control over your budget.

Time Management

Time-Out Break

If you feel you need a break, you can take a time-out ranging from 24 hours to 6 weeks. During this period, your account will be temporarily suspended and no games can be played or deposits made.

Permanent Protection

Self-Exclusion

If you feel that gaming is becoming a problem for you, you can choose self-exclusion — for 6 months, 1 year, or permanently. While exclusion is active, your account will be completely closed.

Activity Review

Loss Limit

Set the maximum amount you are willing to lose within a given period in advance. Once the limit is reached, your session will end automatically. This protects you from unexpectedly large losses.

Session Control

Session Time Limit

Set a time limit on how long you play in a single session. When the session limit is reached, you will receive a reminder and be logged out automatically, so you do not spend more time than intended.

Support

24/7 Support

Our Bengali live chat is available around the clock for any questions or assistance related to responsible gaming. If you ever feel uncomfortable, reach out to us.

21+ Age Policy — strictly enforced

zadbaj is an adult entertainment platform. The minimum age for online gaming in Bangladesh is 21 years, and zadbaj strictly follows this rule.

Age is verified at the time of registration, and in any case of doubt, additional identity verification (KYC) may be required. If an account is found to belong to someone under 21, it will be closed immediately.

To prevent younger family members from accessing this platform, keep parental controls active on your device and do not share your login details.

For ages 21 and above only — violation of this will result in the permanent closure of the account.

Protection of Minors

Age is verified when creating an account
Do not share your login details with others
Use parental filters on personal devices
Minors may not open or use an account
KYC verification applies in cases of doubt

Warning signs of problematic gaming

If any of the following signs appear in you, seek help immediately.

Remember: Gaming should never be seen as a source of income. If you are spending more time trying to recover losses, that is a warning sign.

Mental signs

Feeling restless or irritable when unable to play
Gradually increasing the amount you bet
Being unable to stop playing
Lying or hiding about gaming
Losing interest in other activities

Financial signs

Borrowing money to cover essential expenses
Placing more bets to try to recover losses
Giving false accounts of gaming spending
Selling family assets to fund gaming
Avoiding bills or other responsibilities

How to use the protection tools

Activating responsible gaming tools at zadbaj is straightforward. Follow the steps below.

Log in

Responsible Gaming section

Find the "Responsible Gaming" tab in settings.

Set your limits

Set your preferred deposit limit, loss limit, or session time.

Contact support

Speak with us on live chat for self-exclusion or a time-out.

Tips for playing responsibly

Do

Set a budget before playing
Take regular breaks
Treat gaming as entertainment
Play in a healthy and comfortable state of mind
Seek help right away if you run into problems

Don't

Do not try to chase your losses
Do not bet with borrowed money
Do not play while drinking or under stress
Do not think of it as an alternative source of income
Do not share your login details with others

Need help? We're here

If you feel that gaming is becoming a problem for you or someone close to you, do not wait — contact the zadbaj support team. Our Bengali 24/7 live chat is ready at all times.

Support contact

Questions about responsible gaming

Go to the "Responsible Gaming" section in your account settings to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

Self-exclusion is a protection tool that lets you close your account for a set period — 6 months, 1 year, or permanently. During this time, logging in, placing bets, or making deposits will not be possible. To activate it, contact the support team via live chat.

A time-out is a temporary break — usually from 24 hours up to 6 weeks. After the set period, your account is reactivated automatically. Self-exclusion is longer-term and stricter — it cannot be lifted before the specified period ends.

zadbaj enforces the 21+ age requirement on its own. However, to protect shared family devices, you are advised to enable parental controls on your device. Never share your login details with younger family members.

Contact zadbaj's 24/7 Bengali live chat right away. Our support team will help you activate self-exclusion or a time-out. You can also email us at: [email protected]

Yes, eligible balances remaining in your account can be withdrawn during self-exclusion. Contact the support team via live chat for more details.

Enjoy yourself safely at zadbaj

Play responsibly and enjoy zadbaj's wide game collection, cricket betting, and live casino.

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